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Wednesday, July 18, 2018

Episode 38: Earn Your Way to Loyalty with These 5 Steps




One of the most sought-after aspects of branding is loyalty. How can we create more and deeper loyalty from customers?

There are a number of ways, but I've outlined five that make the most sense, given the constraints we all deal with and the ever-changing demands of the marketplace. Seneca provides some sound advice along the way, and Delta provides a shining example of aiming for feelings.



Download now (5.1 MB, 10:51)

We'd be honored if you'd leave us a rating or review for the show. You'd be surprised at how much weight it pulls.


Links:


    Credits

    Theme song: Heroes United by ScoreStudio is on a royalty-free license from Pond5.com.


    Subscribe on Apple PodcastsGoogle PodcastsSoundCloud or Stitcher. Also, try the RadioPublic interface.


    If you find this program valuable, please consider supporting it on Patreon. It covers the cost of hosting, email, music and more.




    Monday, July 16, 2018

    The Full Monty: The Price of Loyalty – July 16, 2018


    Loyalty takes work, and there are breadcrumbs to follow; how social platforms use A.I. to protect users; soon 50 percent of searches will be voice-based; customer experience is the new brand; social media may not be reflective of offline behavior; retail is growing by acquisition; Facebook's culture is deeply rooted; Twitter purged millions of locked accounts; consumers may be paying more for digital programming soon; five lessons learned from podcast advertising; Airbnb for camping; how to measure communications results; reading makes you a better person; plus the podcast pick of the week and more in the The Price of Loyalty edition of The Full Monty from Brain+Trust Partners for the week of July 16, 2018.



    Please consider supporting the considerable effort made for you here each week


    You know you want to

        How about it? 



    The Full Monty, a Brain+Trust Partners publication, exposes you to virtually everything you need in business intelligence at the top of every week. Links are below with commentary in italics. Please sign up for our email updates to make sure you don't miss a thing.

    Contents:

    Announcements
    Top Story
    Artificial Intelligence / Autonomous
    Communications / Marketing / Business Strategy
    Retail Apocalypse
    Platforms
    Media
    Privacy / Security / Regulatory
    Measurement / Analytics / Data
    Mental Nourishment
    Speaking Engagements

    Announcements

    Can we get your help with our audience survey? It'll take just a couple of minutes and will help us make smarter decisions regarding what you see. Please check it out.



    Thank you!




    Top Story

    Trust is undoubtedly one of the most talked-about and sought-after elements of corporate reputation. It forms the basis of everything that companies can or should do. And yet, many still struggle with it.

    Another term that we hear a lot about these days is loyalty. Everyone seems to be trying to figure out just how to master customer loyalty. And more often than not, we tend to see this second item addressed independently. As in, unrelated to trust.

    Well, trust and loyalty are inextricably linked. And to gain trust, you have to do things consistently and repeatedly, over time. And you need to deliver value to the customer in the process – meaning what's valuable to them, not to you.

    Value can be expressed in many ways, including saving time or money, changing an emotional state, and more. But imagine if you approached it as a mutual benefit rather than as a transaction.

    Some ideas on just how to do that can be found in Episode 38 of The Full Monty podcast, airing this Wednesday. If you'd like to follow along with the rest of this commentary, please be sure to subscribe on the player of your choice.





    Artificial Intelligence / Autonomous

    The latest in AI, machine learning, bots, and blockchain, mobility, and autonomous everything.

    Aʀᴛɪꜰɪᴄɪᴀʟ Iɴᴛᴇʟʟɪɢᴇɴᴄᴇ / Mᴀᴄʜɪɴᴇ Lᴇᴀʀɴɪɴɢ

    Aᴜᴛᴏɴᴏᴍᴏᴜs / Mᴏʙɪʟɪᴛʏ




    Communications / Marketing / Business Strategy

    Industry developments and trends, including advertising & marketing, journalism, customer experience, content, and influencer relations.

    Sᴛʀᴀᴛᴇɢʏ / Mᴀʀᴋᴇᴛɪɴɢ / Cᴏɴᴛᴇɴᴛ

    • Customer experience is the new brand, according to Shep Hyken. Be it customer service, product quality or just the way the customers feel about the companies they do business with, customer experience rises to the top of whether or not the customer will decide to keep doing business with a brand. Today, 89% of companies compete on customer experience.
    • When you can't even deliver on the basics of what customers expect today, Mitch Joel wonders why are you focusing on the future
    • How to transform into a modern marketing department: CMOs and marketing leaders are in a prime position to determine what internal changes must be made to propel a transformation effort forward.
    • Of every dollar spent on automated ads, only 40 cents reaches the site selling the space. Some big advertisers think blockchain is the answer to reducing digital spending waste.

    Jᴏᴜʀɴᴀʟɪsᴍ / Cᴏᴍᴍᴜɴɪᴄᴀᴛɪᴏɴs / Rᴇᴘᴜᴛᴀᴛɪᴏɴ



    The 4th annual Digital Summit Detroit is coming up Sept 12-13. Keynotes
    include Chelsea Handler, Scott Dikkers (Founder of The Onion), and Evernote CMO Andrew
    Malcolm. Plus over 50 in-depth digital marketing sessions led by brands including
    Waze, BuzzFeed, Jaguar, Discover, Salesforce, and more.
    Register with promo code MONTY and get $50 off your pass.



    Retail Apocalypse

    Humans are a transactional species, and the practice — if not the very notion of what retail is  is undergoing a historical metamorphosis. 

    This content is costing someone. Are you getting value? We'd appreciate you pitching in.



    SPONSOR

    Want to know what 500 marketers (budgets up to $10 million) believe and how those beliefs influence their behaviors when it comes to hiring and firing agencies just like yours?

    Don't miss this FREE 16 page report, full of information, insight and guidance on how to best approach prospects based on the findings.

    Some of the results are going to really surprise you.

    If you're seeing this, maybe you'd like to see your company's name here too. Let us know.


    Platforms 

    News to know about relevant social, virtual, and augmented reality platforms that may affect your business.

    Fᴀᴄᴇʙᴏᴏᴋ / Iɴsᴛᴀɢʀᴀᴍ / WʜᴀᴛsAᴘᴘ

    Tᴡɪᴛᴛᴇʀ

    • Twitter is testing Promoted Trend Spotlight ads that put a banner with a GIF or image background atop Explore content for the first two visits that day. It took long enough for 1990s banner ads to come to Twitter. You can't teach the ad industry new tricks.
    • Twitter pledged confidence in follower counts as the company removed locked accounts that hadn't been validated. These are not exactly the same as spam or bot accounts, but are typically not in the control of the account creator.
    • Larger accounts saw a big drop-off of followers: Twitter's own account lost 7.5 million followers (a 7.5% drop), and the 100 most-followed accounts saw on average a 2% drop. In one case, we saw a social media "guru" who clearly bought many of his followers drop by 34% – from 68K to 45K followers.
    • An analysis of the impact of the purge on elected officials on Twitter by BrainTrust Insights.

    Oᴛʜᴇʀ

    • A number of social media platforms are experimenting with augmented reality ads that let shoppers see what products look like before they buy – how a piece of furniture looks in a room, how glasses look on their face, etc. Snapchat, Facebook, Amazon, and Google are among the early adopters.
    • A behind-the-scenes account of Google, arguably the most important company on the internet, via an excerpt from Valley of Genius: The Uncensored History of Silicon Valley (as Told by the Hackers, Founders, and Freaks Who Made It Boom), published by Twelve.



    Media

    The latest in the world of streaming video, audio, and the advertising, pricing and bundling models related to them.

    Vɪᴅᴇᴏ

    Aᴜᴅɪᴏ


      


    Privacy / Security / Regulatory

    Business disruptions in the legal, regulatory, and computer security fields, from hacking to the on-demand economy and more.
    So many stories in this section this week – more available in our Flipboard magazine.

    Pʀɪᴠᴀᴄʏ / Sᴇᴄᴜʀɪᴛʏ / Hᴀᴄᴋɪɴɢ

      Rᴇɢᴜʟᴀᴛᴏʀʏ / Oɴ-Dᴇᴍᴀɴᴅ Eᴄᴏɴᴏᴍʏ



      Measurement / Analytics / Data

      The future is not in plastics, but in data. Those who know how to measure and analyze it will rule the world.


      Mental Nourishment

      Other links to help you reflect, improve, or simply learn something new.
      “First we make our habits, then our habits make us.” 
      — Charles C. Nobel



      Do you like what you see here? Please subscribe to have trends on digital communications, marketing, technology and business delivered to your inbox each week.






      Upcoming Speaking Engagements

      Upcoming events:

      Can we speak for your organization or event? Drop us a line.



      Brain+Trust Partners companies evolve at the speed of customers. From social and content strategy development to technology vendor selection, to improved operations, our focus is on helping companies craft one true view of the customer. And our decades of experience working for major brands means that we deeply understand the challenges you're facing. Let us know if we can help you.

      Top image credit: Diogenes by Jean-Léon Gérôme, 1859 (public domain)

      -- 

      Wednesday, July 11, 2018

      Episode 37: Our Digital Life



      How would you rate the impact of technology in your life? Note there's no judgement there – not how it has improved your life or how it may have harmed you.

      The Pew Research Center asked 55 technology experts to weigh in on that, and their answers were wide-ranging. Perhaps more varied than expected. And that's okay, because it's a very personal thing.

      And I've got a personal story about how I've come to think about technology, as guided by William Shakespeare.


      Download now (3.5 MB, 7:19)

      We'd be honored if you'd leave us a rating or review for the show. You'd be surprised at how much weight it pulls.


      Links:


        Credits

        Theme song: Heroes United by ScoreStudio is on a royalty-free license from Pond5.com.
        Incidental music:

        Subscribe on Apple PodcastsGoogle PodcastsSoundCloud or Stitcher. Also, try the RadioPublic interface.


        If you find this program valuable, please consider supporting it on Patreon. It covers the cost of hosting, email, music and more.




        Tuesday, July 10, 2018

        The Full Monty: Our Digital Nature – July 9, 2018


         The joys and dangers of unplugging; the state of A.I. in 2018; fully autonomous cars are going to take a while; the biggest challenge of email marketers; some entities still can't spot a fake influencer; brick and mortar isn't dead; Amazon and Facebook launch print publications; Twitter gets serious about abuse; Reddit turns to advertising; why Netflix is big and only getting bigger; addressing the podcast metrics problem; Facebook's latest risky business; asking the right questions about data; the truth behind major business failures; plus the podcast pick of the week and more in the Our Digital Nature edition of The Full Monty from Brain+Trust Partners for the week of July 9, 2018.



        Please consider supporting the considerable effort made for you here each week


        You know you want to

            How about it? 



        The Full Monty, a Brain+Trust Partners publication, exposes you to virtually everything you need in business intelligence at the top of every week. Links are below with commentary in italics. Please sign up for our email updates to make sure you don't miss a thing.

        Contents:

        Announcements
        Top Story
        Artificial Intelligence / Autonomous
        Communications / Marketing / Business Strategy
        Retail Apocalypse
        Platforms
        Media
        Privacy / Security / Regulatory
        Measurement / Analytics / Data
        Mental Nourishment
        Speaking Engagements

        Announcements

        ICYMI, we need your help with our audience survey. It'll take less than 7 minutes and will help us make smarter decisions regarding what you see. Please check it out.

        Thank you!




        Top Story

        It's the summer. At least it is in the northern hemisphere. Sorry, Australia – you just enjoyed your warm months.

        Typically that means that business slows a bit, as vacations kick in and projects get shelved or at least aren't pursued quite so aggressively. And if you're lucky and have some time off, it means you might spend a good amount of time outdoors and enjoying nature.

        But are you unplugging during that time? And does it even matter? Can you stand to be disconnected from the office for a week, or is there a nagging feeling that deep down, management may find a way to replace you? Experts have a few different takes on digital life – when it is a hindrance and when it advances our aims.

        The essay is short this week in part because of that summer slowdown, but also because the longer commentary will be contained in Episode 37 of The Full Monty podcast. If you'd like to follow along with the rest of this commentary, please be sure to subscribe on the player of your choice.






        Artificial Intelligence / Autonomous

        The latest in AI, machine learning, bots, and blockchain, mobility, and autonomous everything.

        Aʀᴛɪꜰɪᴄɪᴀʟ Iɴᴛᴇʟʟɪɢᴇɴᴄᴇ / Mᴀᴄʜɪɴᴇ Lᴇᴀʀɴɪɴɢ

        Aᴜᴛᴏɴᴏᴍᴏᴜs / Mᴏʙɪʟɪᴛʏ




        Communications / Marketing / Business Strategy

        Industry developments and trends, including advertising & marketing, journalism, customer experience, content, and influencer relations.

        Sᴛʀᴀᴛᴇɢʏ / Mᴀʀᴋᴇᴛɪɴɢ / Cᴏɴᴛᴇɴᴛ

        Jᴏᴜʀɴᴀʟɪsᴍ / Cᴏᴍᴍᴜɴɪᴄᴀᴛɪᴏɴs / Rᴇᴘᴜᴛᴀᴛɪᴏɴ



        The 4th annual Digital Summit Detroit is coming up Sept 12-13. Keynotes
        include Chelsea Handler, Scott Dikkers (Founder of The Onion), and Evernote CMO Andrew
        Malcolm. Plus over 50 in-depth digital marketing sessions led by brands including
        Waze, BuzzFeed, Jaguar, Discover, Salesforce, and more.
        Register with promo code MONTY and get $50 off your pass.



        Retail Apocalypse

        Humans are a transactional species, and the practice — if not the very notion of what retail is  is undergoing a historical metamorphosis. 

        This content is costing someone. How about doing your part?



        SPONSOR

        Want to know what 500 marketers (budgets up to $10 million) believe and how those beliefs influence their behaviors when it comes to hiring and firing agencies just like yours?

        Don't miss this FREE 16 page report, full of information, insight and guidance on how to best approach prospects based on the findings.

        Some of the results are going to really surprise you.

        If you're seeing this, maybe you'd like to see your company's name here too. Let us know.


        Platforms 

        News to know about relevant social, virtual, and augmented reality platforms that may affect your business.

        Fᴀᴄᴇʙᴏᴏᴋ / Iɴsᴛᴀɢʀᴀᴍ / WʜᴀᴛsAᴘᴘ

        Tᴡɪᴛᴛᴇʀ

        Oᴛʜᴇʀ




        Media

        The latest in the world of streaming video, audio, and the advertising, pricing and bundling models related to them.

        Vɪᴅᴇᴏ

        Aᴜᴅɪᴏ


          


        Privacy / Security / Regulatory

        Business disruptions in the legal, regulatory, and computer security fields, from hacking to the on-demand economy and more.
        So many stories in this section this week – more available in our Flipboard magazine.

        Pʀɪᴠᴀᴄʏ / Sᴇᴄᴜʀɪᴛʏ / Hᴀᴄᴋɪɴɢ

          Rᴇɢᴜʟᴀᴛᴏʀʏ / Oɴ-Dᴇᴍᴀɴᴅ Eᴄᴏɴᴏᴍʏ



          Measurement / Analytics / Data

          The future is not in plastics, but in data. Those who know how to measure and analyze it will rule the world.


          Mental Nourishment

          Other links to help you reflect, improve, or simply learn something new.



          Do you like what you see here? Please subscribe to have trends on digital communications, marketing, technology and business delivered to your inbox each week.






          Upcoming Speaking Engagements

          Upcoming events:

          Can we speak for your organization or event? Drop us a line.



          Brain+Trust Partners companies evolve at the speed of customers. From social and content strategy development to technology vendor selection, to improved operations, our focus is on helping companies craft one true view of the customer. And our decades of experience working for major brands means that we deeply understand the challenges you're facing. Let us know if we can help you.


          Top image credit: At the Seaside by William Merritt Chase, c. 1892 (public domain)

          -- 

          Wednesday, July 4, 2018

          Episode 36: Stakeholder Activists





          There seems to be more activism than ever now: political activism, social activism, and of course, corporate activism. Executives are right to be on guard against shareholder activists, who can turn the opinion of boards and of other shareholders alike, changing business practices and governance alike.

          But there's another kind of activist out there now that probably requires even more attention. Because if this kind of activist is ignored, the effects to the organization can be much deeper and severe.


          Download now (3.5 MB, 7:19)

          We'd be honored if you'd leave us a rating or review for the show. You'd be surprised at how much weight it pulls.


          Links:



            Credits

            Theme song: Heroes United by ScoreStudio is on a royalty-free license from Pond5.com.
            Image credit: Wikimedia Commons

            Subscribe on Apple PodcastsGoogle PodcastsSoundCloud or Stitcher. Also, try the RadioPublic interface.


            If you find this program valuable, please consider supporting it on Patreon. It covers the cost of hosting, email, music and more.




            Monday, July 2, 2018

            The Full Monty: Your Most Important Stakeholders - July 2, 2018


            Keep your most important stakeholders in mind when making decisions; preparing for the A.I. winter; learning more about machine learning; new mobility options afoot; the 21st century brand economy means direct connections with consumers; GE and journalism; telling your most powerful stories; Amazon steamrolls everyone – vendors, brands, and delivery services; how IGTV will pay for itself; Twitter's most unlikely comeback; gaming addiction is real; how music streaming services compare; new privacy law in California may have wide-ranging effects; just about everyone is breaking the GDPR law; what SEOs do when Google removes organic search traffic; an intro to marketing analytics; the secret to double-digit growth; plus the podcast pick of the week and more in the Your Most Important Stakeholders edition of The Full Monty from Brain+Trust Partners for the week of July 2, 2018.



            Please consider supporting the considerable effort made for you here each week


            You know you want to

                How about it? 



            The Full Monty, a Brain+Trust Partners publication, exposes you to virtually everything you need in business intelligence at the top of every week. Links are below with commentary in italics. Please sign up for our email updates to make sure you don't miss a thing.

            Contents:

            Announcements
            Top Story
            Artificial Intelligence / Autonomous
            Communications / Marketing / Business Strategy
            Retail Apocalypse
            Platforms
            Media
            Privacy / Security / Regulatory
            Measurement / Analytics / Data
            Mental Nourishment
            Speaking Engagements

            Announcements

            Thanks so much for your recent help with telling people about this publication - let's keep it going! If you haven't had a chance yet, please take a moment to recommend The Full Monty. It'll just take a couple of minutes. Three suggestions (do one, two or all three):
            1. Share the URL smonty.co/fullmontysub with a group of your friends at work, a community of practice that is relevant, a Facebook Group, etc. with a recommendation. 
            2. Write a review on your blog, LinkedIn or in your column. 
            3. Tweet a recommendation. You could try this one or create your own.


              Thank you!




              Top Story

              As a C-level executive, you might think the most important stakeholders in your organization are the stockholders. Or perhaps the board. You know – the very people who have the power to fire you. To a certain extent, you might even think customers are at the pinnacle. And in some ways, they are.

              But there's one group of stakeholders that plays a even more important role in the way your customers experience satisfaction and how your board derives value.

              Your employees.

              It's an often overlooked group that is taken for granted. Your employees represent all of the above and more. If you're running a publicly-traded company, they are shareholders. If you create products, they most likely buy those products as well. They own relationships with your suppliers, they may be the front line to customer complaints (whether or not it's their official job). They are your ambassadors through how they share their experience working for your company with friends, family members, and colleagues at other companies.

              In short, you owe it to your employees – and to the rest of your stakeholders – to ensure that your employees are satisfied and that their morale is high.

              This means constant and clear communication about the vision for your organization and decisions you make that may impact their livelihood. They need to feel as if they're part of something bigger, contributing to something of value. If they feel as if their trust is betrayed or that the organization is moving in a way that is antithetical to their beliefs, the ripples will begin to form, and before you know it, you'll have a disgruntled employee base.

              Obviously, you can't satisfy every employee desire or belief, but if you've set out a strong value system for your company – if you have core beliefs and a mission that you regularly share – then there should be no surprises. It's when companies or divisions within companies make questionable choices that violate these beliefs or mission that things begin to go sideways.

              And so it should be no surprise that recent employee revolts at Amazon, Microsoft and Google are tied directly to those companies' decisions on some very sensitive areas. Specifically: Amazon's facial recognition software being offered to police departments; Salesforce's contracts with the U.S. Customs and Border Protection, following the migrant issues; and Google's contract with the Pentagon for drones. In each case, employees have taken it upon themselves to create a petition for the company to cease such arrangements. And in each case, the companies have backed off. And in each case, the actions specifically countered the mission statements of the companies: Salesforce's mission is in part "to improve the state of the world." Google's mission is famously "do no evil."

              So it isn't just external shareholder activists that CEOs need to be aware of. The threat is much closer at hand. The real threat isn't your employees. It's the decisions you make and how you communicate those decisions.




              Artificial Intelligence / Autonomous

              The latest in AI, machine learning, bots, and blockchain, mobility, and autonomous everything.

              Aʀᴛɪꜰɪᴄɪᴀʟ Iɴᴛᴇʟʟɪɢᴇɴᴄᴇ / Mᴀᴄʜɪɴᴇ Lᴇᴀʀɴɪɴɢ

              Aᴜᴛᴏɴᴏᴍᴏᴜs / Mᴏʙɪʟɪᴛʏ




              Communications / Marketing / Business Strategy

              Industry developments and trends, including advertising & marketing, journalism, customer experience, content, and influencer relations.

              Sᴛʀᴀᴛᴇɢʏ / Mᴀʀᴋᴇᴛɪɴɢ / Cᴏɴᴛᴇɴᴛ

              Jᴏᴜʀɴᴀʟɪsᴍ / Cᴏᴍᴍᴜɴɪᴄᴀᴛɪᴏɴs / Rᴇᴘᴜᴛᴀᴛɪᴏɴ


              The 4th annual Digital Summit Detroit is coming up Sept 12-13. Keynotes
              include Chelsea Handler, Scott Dikkers (Founder of The Onion), and Evernote CMO Andrew
              Malcolm. Plus over 50 in-depth digital marketing sessions led by brands including
              Waze, BuzzFeed, Jaguar, Discover, Salesforce, and more.
              Register with promo code MONTY and get $50 off your pass.



              Retail Apocalypse

              Humans are a transactional species, and the practice — if not the very notion of what retail is  is undergoing a historical metamorphosis. 

              Content is costing someone. Don't you think you should contribute your fair share?


              SPONSOR

              Want to know what 500 marketers (budgets up to $10 million) believe and how those beliefs influence their behaviors when it comes to hiring and firing agencies just like yours?

              Don't miss this FREE 16 page report, full of information, insight and guidance on how to best approach prospects based on the findings.

              Some of the results are going to really surprise you.

              If you're seeing this, maybe you'd like to see your company's name here too. Let us know.


              Platforms 

              News to know about relevant social, virtual, and augmented reality platforms that may affect your business.

              Fᴀᴄᴇʙᴏᴏᴋ / Iɴsᴛᴀɢʀᴀᴍ / WʜᴀᴛsAᴘᴘ

              Tᴡɪᴛᴛᴇʀ

              Oᴛʜᴇʀ




              Media

              The latest in the world of streaming video, audio, and the advertising, pricing and bundling models related to them.

              Vɪᴅᴇᴏ

              Aᴜᴅɪᴏ

              • Spotify, Apple, Amazon, or YouTube? How the music streaming companies stack up. According to the article, Pandora isn’t on the list because "everything it offers—radio and on-demand streaming—is done better elsewhere." Ouch. But true.
              • Program of the Week: Our pick this week is just in time for your beachgoing holiday: Inside Jaws, from Wondery, who also created Inside Psycho and Inside the Exorcist. A tale of a modest thriller that became an ordeal and then a disaster and then a phenomenon and then a classic. A story of one man, a fresh-faced, inexperienced director who nearly wrecked his promising career and became the most important filmmaker of our era. Do you have a program to recommend? Add yours to our Google Sheet: smonty.co/yourpodcasts

                


              Privacy / Security / Regulatory

              Business disruptions in the legal, regulatory, and computer security fields, from hacking to the on-demand economy and more.
              So many stories in this section this week – more available in our Flipboard magazine.

              Pʀɪᴠᴀᴄʏ / Sᴇᴄᴜʀɪᴛʏ / Hᴀᴄᴋɪɴɢ

                Rᴇɢᴜʟᴀᴛᴏʀʏ / Oɴ-Dᴇᴍᴀɴᴅ Eᴄᴏɴᴏᴍʏ



                Measurement / Analytics / Data

                The future is not in plastics, but in data. Those who know how to measure and analyze it will rule the world.


                Mental Nourishment

                Other links to help you reflect, improve, or simply learn something new.



                Do you like what you see here? Please subscribe to have trends on digital communications, marketing, technology and business delivered to your inbox each week.






                Upcoming Speaking Engagements

                Upcoming events:

                Can we speak for your organization or event? Drop us a line.



                Brain+Trust Partners companies evolve at the speed of customers. From social and content strategy development to technology vendor selection, to improved operations, our focus is on helping companies craft one true view of the customer. And our decades of experience working for major brands means that we deeply understand the challenges you're facing. Let us know if we can help you.


                Top image credit: Declaration of Independence by John Trumbull (1819) via Wikimedia Commons (public domain)

                -- 

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