Tuesday, August 14, 2018

The Full Monty: Now With Less Audio – August 13, 2018

The Paul Harvey effect; HAL knew what he was doing; Alexa sure talks a good game with shopping; Cox Automotive gets serious about mobility; the intersection of content and digital transformation; customer-centricity is a culture, not a catchphrase; J.C. Penney is returning to its roots; the 2018 Retail Forecast for footwear; Facebook is making some Page changes; Twitter debates its role in Big Tech and society; the psychological hold tech companies have on us; Spotify tests ad skipping; Google is spying on you, perhaps without your consent; NYC cancels its ride; the only thing shared with the sharing economy was false hope; using marketing data to power other efforts; being seen in a positive light and exuding more kindness; plus the podcast pick of the week and more in the Now With Less Audio edition of The Full Monty for the week of August 13, 2018.

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The Full Monty exposes you to virtually everything you need in business intelligence at the top of every week. Links are below with commentary in italics. Please sign up for our email updates to make sure you don't miss a thing.


Top Story
Artificial Intelligence / Autonomous
Communications / Marketing / Business Strategy
Retail Apocalypse
Privacy / Security / Regulatory
Measurement / Analytics / Data
Mental Nourishment
Speaking Engagements


Thank you so much for your feedback last week. It made me realize that, despite being on vacation, this is a service that's valued by so many of you. So, here we are. I'm tanned, I'm rested, and I'm ready. How about you?

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Top Story

The moral debate over which content to keep or ban rages on at Twitter, Facebook, YouTube, and other platforms. It's been covered by plenty of news sites and pundits, and there's nothing more to add here (other than the links in the Platform section below).

But I'd like to point out that I've rebooted The Full Monty as a show (the audio edition). It's now under five minutes long, and is designed to be something like a business version of Paul Harvey. Harvey, the inveterate radio man, had three daily broadcasts: the five- and 15-minute version of News and Comment, and The Rest of the Story. Google him – or simply click on that link above to get a quick sense of his style.

The Full Monty airs every Wednesday and is available across a wide variety of audio platforms; plus, you'll receive an update via email if you're on this list.

I'd be grateful to have you as a listener, and even more grateful if you gave me feedback on what you hear. Stand by for the next episode of The Full Monty, and I'll see you on the internet.

Artificial Intelligence / Autonomous

The latest in AI, machine learning, bots, and blockchain, mobility, and autonomous everything.

Aʀᴛɪꜰɪᴄɪᴀʟ Iɴᴛᴇʟʟɪɢᴇɴᴄᴇ / Mᴀᴄʜɪɴᴇ Lᴇᴀʀɴɪɴɢ

Aᴜᴛᴏɴᴏᴍᴏᴜs / Mᴏʙɪʟɪᴛʏ

  • Automotive juggernaut Cox Automotive is bringing together its investments and solutions supporting the future of mobility into the newly-formed Mobility Services Group. Part of the announcement included the acquisition of Clutch Technologies.
  • Amazon announced open source Alexa Auto SDK, available on GitHub, to let automakers integrate Alexa into cars and infotainment systems. Can't wait to be driving and hear "I'm afraid I can't do that."
  • IIHS tested Level 2 autonomous vehicles and found that they're not all the same. Adaptive cruise control, lane-keeping assist, and braking were tested; see how BMW, Volvo, Tesla, and Mercedes-Benz compare.

Communications / Marketing / Business Strategy

Industry developments and trends, including advertising & marketing, journalism, customer experience, content, and influencer relations.

Sᴛʀᴀᴛᴇɢʏ / Mᴀʀᴋᴇᴛɪɴɢ / Cᴏɴᴛᴇɴᴛ

Jᴏᴜʀɴᴀʟɪsᴍ / Cᴏᴍᴍᴜɴɪᴄᴀᴛɪᴏɴs / Rᴇᴘᴜᴛᴀᴛɪᴏɴ

Retail Apocalypse

Humans are a transactional species, and the practice — if not the very notion of what retail is  is undergoing a historical metamorphosis. 

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News to know about relevant social, virtual, and augmented reality platforms that may affect your business.

Fᴀᴄᴇʙᴏᴏᴋ / Iɴsᴛᴀɢʀᴀᴍ / WʜᴀᴛsAᴘᴘ




The latest in the world of streaming video, audio, and the advertising, pricing and bundling models related to them.


  • How big theaters are surviving big tech via Sara Fischer. Bottom line: they’re still on the leading end of distribution – they’re in control. And many of them have changed what they can about the experience: reclining seats, assigned seating, free refills on popcorn & soda, dining, alcohol...
  • FuboTV is the little streaming service that could: it's not relying on legacy systems, and it introduced technology ahead of Hulu and YouTube.
  • Check out the Aftermarq blog for discussion on the changing nature of video and TV.


  • Currently undergoing testing in Australia, Spotify is considering offering non-paying subscribers the option to skip ads.
  • An exclusive interview with Daniel Ek, the CEO of Spotify. He talks about Apple, Netflix, Facebook, and the future.
  • Program of the Week: Our pick this week is Bad Science. Each week they pair a comedian with a scientist, to break down the scientifically inaccurate elements of popular movies and TV shows. Warning: There will be spoilers. Do you have a program to recommend? Add yours to our Google Sheet: smonty.co/yourpodcasts


Privacy / Security / Regulatory

Business disruptions in the legal, regulatory, and computer security fields, from hacking to the on-demand economy and more.
So many stories in this section this week – more available in our Flipboard magazine.

Pʀɪᴠᴀᴄʏ / Sᴇᴄᴜʀɪᴛʏ / Hᴀᴄᴋɪɴɢ

    Rᴇɢᴜʟᴀᴛᴏʀʏ / Oɴ-Dᴇᴍᴀɴᴅ Eᴄᴏɴᴏᴍʏ

    Measurement / Analytics / Data

    The future is not in plastics, but in data. Those who know how to measure and analyze it will rule the world.

    Mental Nourishment

    Other links to help you reflect, improve, or simply learn something new.

    Do you like what you see here? Please subscribe to have trends on digital communications, marketing, technology and business delivered to your inbox each week.

    Speaking Engagements

    Part of my focus lately is to re-energize my speaking practice. I'd be glad to speak to your organization or at your event. Feel free to contact me to discuss it.

    Top image credit: Portrait of Ludwig van Beethoven While Composing Missa Solemnis (1820) by Joseph Karl Stieler, via Wikimedia Commons (public domain)


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